Explore Exciting Career Opportunities with Air Arabia
Air Arabia, a leading low-cost airline in the Middle East and North Africa, is expanding its team in Morocco by offering three new job positions in Casablanca and Nador. This prominent airline, which operates over 150 destinations globally and is publicly traded on the Dubai Financial Market, is searching for customer-oriented candidates to enhance its service delivery and operational efficiency.
In Casablanca, Air Arabia is looking to hire a Call Center Agent – Inbound on a full-time basis to improve its customer relationship management. The ideal candidate will be responsible for handling incoming customer calls efficiently, managing reservations, amendments, cancellations, and queries associated with flights and services. The role requires a minimum educational qualification of a high school diploma, with strong communication skills in both English and Arabic being essential. Candidates should demonstrate a customer-centric attitude and the ability to thrive in a fast-paced environment. Previous experience in a similar role is appreciated but not mandatory.
Additionally, another position available in Casablanca is for a Fraud Monitoring Officer. This role is critical for safeguarding the airline's operations by monitoring transactions and identifying potential fraudulent activities. Applicants should possess a bachelor's degree in finance, accounting, or a related field, with at least three years of experience in online fraud prevention. Proficiency in English, coupled with strong analytical and organizational skills, is crucial for this role.
In Nador, Air Arabia is seeking a Customer Service Agent – Check In to assist passengers during the check-in process. This position requires the agent to ensure a warm welcome and efficient check-in for passengers while verifying travel documents and managing financial transactions related to check-in services. A minimum educational requirement of a two-year college degree is necessary, along with fluency in both English and French. Candidates should possess excellent communication skills, be detail-oriented, and have a proactive approach to problem-solving. Previous experience in customer service will be an advantage.
These positions offer a fantastic opportunity to join a dynamic team at Air Arabia, where employees can contribute to a rapidly growing airline while developing their professional skills in a supportive environment. Interested candidates are encouraged to apply for these exciting roles and become part of Air Arabia's commitment to exceptional service.
As reported by dreamjob.ma.
