Join Auditec: Seeking Customer Relationship Specialists in Casablanca
Auditec is currently on the lookout for dedicated Customer Relationship Specialists to join its team in Casablanca. This recruitment drive is aimed at individuals with mandatory experience in call centers, who are skilled in managing customer relationships, monitoring sales follow-ups, and ensuring customer loyalty within a structured environment focused on service quality. Established in 2004, Auditec has positioned itself as a leading player in hearing correction in Morocco, leveraging the quality of its products, the rigorous support it provides to its clients, and a high level of service delivery. With over two decades of experience, the company specializes in developing auditory solutions tailored to meet the unique needs of its patients, employing an approach grounded in listening, empathy, commitment, and quality care.
Auditec also prides itself on its structured organization, continuous improvement culture, and its certification under NM ISO 13485 version 2016, which pertains to the quality management system applied to medical devices. This certification encompasses all activities that impact product and service quality, reaffirming the company's commitment to maintaining high standards in patient follow-up and team development.
As part of its growth strategy, Auditec is seeking Customer Relationship Specialists who can provide comprehensive support to clients through telephone interactions, follow up on requests, and contribute to satisfaction and loyalty objectives. The responsibilities of the Customer Relationship Specialist include responding to incoming and outgoing calls with professionalism, guiding clients throughout their service journey, prospecting and qualifying new customers, scheduling appointments, monitoring quotes, orders, and renewals, advising clients, and ensuring quality standards are met in follow-ups. Additionally, specialists will need to document and update information in the CRM, handle complaints, and participate in enhancing customer satisfaction while achieving targets related to appointments, quotes, and renewals.
Ideal candidates should possess mandatory call center experience, excellent verbal communication skills, a strong service orientation coupled with a commercial acumen, organizational skills, dynamism, and comfort in phone interactions. They should also be adept at managing multiple communications and follow-ups with precision, excel in customer relationship management aimed at satisfaction and loyalty, and be proficient in data entry and management within a CRM system. Auditec offers a structured professional environment along with a recurring performance-related variable remuneration and opportunities for training and career advancement.
As reported by dreamjob.ma.
