Join the Prestigious La Mamounia Team
La Mamounia, a hallmark of luxury hospitality in Morocco since its inception in 1923, is currently seeking to fill two key positions in Marrakech: a General Housekeeping Assistant and a Reservations Agent. These roles are ideal for candidates possessing relevant educational qualifications and confirmed prior experience in the hospitality sector, preferably within a renowned international establishment. Nestled in the heart of Marrakech, La Mamounia welcomes an international clientele, offering an exquisite blend of traditional architecture, lush gardens, exceptional dining, luxurious accommodations, and high-end services. The hotel prides itself on its specialized teams dedicated to various hospitality functions, emphasizing skill development, service quality, and the transmission of professional standards.
Available Positions
General Housekeeping Assistant – Marrakech
The selected candidate will assist the General Housekeeper in daily management of the housekeeping team and ensuring the quality of services provided. Responsibilities include organizing and monitoring the work of the floor staff, participating in the development of schedules and task distribution, controlling the cleanliness of rooms and common areas, and ensuring compliance with hygiene, safety, and quality standards. The role also involves supervising the presentation of public areas, integrating and training team members, managing stocks, handling inventories, overseeing Lost & Found services, and addressing guest requests, particularly for VIP clients.
Reservations Agent – Marrakech
The Reservations Agent will manage client requests and follow up on bookings in accordance with the hotel’s procedures and standards. Key tasks include responding to client inquiries via phone, email, or mail, recording reservations in the system, ensuring the accuracy of reservation files, and promoting the hotel's offers and services to enhance sales. This role also entails close collaboration with operational teams and participation in continuous improvement efforts to boost organization and productivity.
Candidate Profile
For the General Housekeeping Assistant position, candidates should hold a Bac+2 or Bac+3 in Hospitality or an equivalent qualification, possess relevant experience in a similar role, and ideally have a background in an internationally recognized hotel. Strong managerial skills, attention to detail, teamwork, and fluency in English are essential, along with a willingness to work flexible hours, including weekends and holidays. For the Reservations Agent, a minimum Bac+3 degree and confirmed experience in a similar role are required, along with excellent communication skills in both French and English, proficiency in reservation tools, and knowledge of hotel sales techniques.
Interested candidates are encouraged to consult the job listings for their desired positions to access the application process for these prestigious roles at La Mamounia.
As reported by dreamjob.ma.
