Join the Team at Savoy Le Grand Hotel Marrakech
Savoy Le Grand Hotel Marrakech, a prestigious name in Morocco's luxury hospitality sector, is currently seeking to fill several key positions, including a SPA Manager, SPA Receptionist, Point of Sale Controller, and Revenue Controller. Renowned for its stunning architecture, exceptional service quality, and a strong commitment to enhancing customer experience, this hotel offers a unique blend of Moroccan hospitality and tailored services that cater to both national and international clientele.
Available Positions and Responsibilities
The recruitment drive is focused on enhancing the operations of the hotel's SPA as well as improving financial and operational control functions. Below are the details of the available positions:
SPA Manager
The SPA Manager is responsible for organizing wellness activities, overseeing team performance, and ensuring the quality of services offered to clients. Key responsibilities include:
- Overseeing the daily operations of the SPA and coordinating team activities.
- Ensuring high standards of client reception, treatments, and service delivery.
- Scheduling appointments, managing resources, and organizing shift timings based on demand.
- Monitoring sales objectives and contributing to the SPA's revenue growth.
- Implementing care protocols, hygiene practices, and service standards.
- Addressing customer complaints and providing suitable solutions.
- Managing product inventory and supplies essential for SPA operations.
SPA Receptionist
The SPA Receptionist welcomes clients, provides information about available services, and handles the administrative tasks related to bookings. Responsibilities include:
- Welcoming clients and presenting the SPA's treatments, programs, and services.
- Managing calls, information requests, and appointment scheduling.
- Coordinating the treatment schedule with practitioners and managers.
- Recording bookings, modifications, and cancellations.
- Guiding clients through their SPA experience and ensuring a seamless journey.
- Participating in the sale of services and products offered by the establishment.
- Conducting payment transactions and managing client files.
Point of Sale Controller
The Point of Sale Controller monitors the transactions conducted at the various outlets of the hotel. Duties include:
- Overseeing sales, cash collections, and documents from different departments.
- Ensuring the accuracy of receipts, invoices, discounts, and cancellations.
- Reconciling sales data with recorded amounts.
- Identifying discrepancies and reporting anomalies to relevant managers.
- Participating in cash control procedures and closing operations.
- Preparing reports and statements necessary for operational oversight.
- Collaborating with restaurant, reception, and finance teams.
Revenue Controller
The Revenue Controller is tasked with ensuring the accuracy of recorded revenues and compliance with financial operations. Responsibilities include:
- Monitoring daily revenue generated by the hotel's various departments.
- Verifying cash, card, and other payment methods.
- Reconciling reported revenues with internal systems and supporting documents.
- Checking daily closures and reporting any discrepancies.
- Assisting in the preparation of financial reports and monitoring tables.
- Ensuring compliance with internal control procedures.
- Organizing and archiving documents necessary for accounting verifications.
Interested candidates are encouraged to send their CVs to recrutement@savoylegrandhotelmarrakech.com, clearly stating the position title in the email subject line.
As reported by dreamjob.ma.
