Join INDUSTRICOM Group as a Customer Advisor in Casablanca
Established in 2013 in Casablanca, INDUSTRICOM Group is a Moroccan conglomerate that specializes in media, industry promotion, and the organization of economic events. The group focuses on developing multiple brands dedicated to industrial news, investment, technology, and innovation. Among its notable publications is 'Industrie du Maroc Magazine,' which is dedicated to the industrial sector, as well as 'Industries.ma,' an economic and industrial information portal available in French, Arabic, and English.
To support its growth, INDUSTRICOM Group is expanding its sales and customer relationship team by recruiting individuals who can effectively manage call follow-ups, present the group’s services, and contribute to customer retention. The primary responsibilities for this role include managing incoming and outgoing calls to clients and prospects, ensuring regular follow-ups on telephone exchanges, and clearly presenting the services and activities offered by INDUSTRICOM Group. Additionally, the ideal candidate will respond to inquiries and guide interlocutors toward the appropriate services, identify customer needs, and propose tailored solutions.
Key Responsibilities and Required Profile
Successful candidates will play a crucial role in fostering customer loyalty through professional and structured communication. They will also contribute to the company’s commercial development by performing necessary follow-ups with prospects and clients, updating information related to exchanges and contacts, ensuring quality client relationships throughout the service process, and guaranteeing effective information transmission to internal teams. Adherence to set objectives concerning follow-ups, service quality, and commercial performance is essential.
The ideal profile for this position includes traits such as seriousness, punctuality, and organizational skills in task execution. Candidates should possess excellent interpersonal and telephone communication skills, the ability to convey information clearly, politely, and professionally, as well as a strong commercial sense and the capability to adapt during conversations. Being dynamic, motivated, and engaged in work are crucial attributes. Furthermore, candidates should demonstrate good listening skills to understand client needs, the ability to convince and effectively present the company's services, and the capacity to work collaboratively within a team. A first experience in a call center, customer relations, or a commercial role would be an advantage, along with comfort in handling multiple inquiries and a good level of written and oral communication.
Interested candidates are invited to send their CV along with a cover letter to the following email address: emploi@industries.ma. It is essential to specify the exact job title, 'Customer Advisor (H/F),' in the subject line of the email.
As reported by dreamjob.ma.
