Royal Air Maroc's Boeing 787-8 Business Class Experience

The recent operation of Royal Air Maroc’s Boeing 787-8 on the route from Casablanca to Miami has sparked a wave of criticism regarding its business class offerings. Although the flight, lasting approximately 8 hours and 25 minutes, provided flat beds for comfort, many passengers found the overall cabin experience lacking. The aircraft configuration features 18 seats arranged in a 2-2-2 layout across three rows, which has led to significant concerns about space and passenger proximity. Reviewers noted that the seat design offers minimal storage, with tray tables that tend to slip from the armrests, creating discomfort for travelers. This close arrangement can be particularly troubling when it comes to sleep, as it heavily relies on the behavior of neighboring passengers, which is a common concern for those flying with strangers.

While the meal service on board was deemed acceptable, featuring appetizers and main courses, the execution left something to be desired. Passengers were served simultaneously without the option to choose their meal timing, despite the service being advertised as "dining on demand." The pre-arrival meal consisted of small sandwiches paired with yogurt, almonds, and dates, which some might find inadequate for a long-haul flight. Additionally, the cabin featured seat-back entertainment; however, the lack of Wi-Fi connectivity remains a significant drawback, especially for business travelers or those wishing to stay connected during their journey. Royal Air Maroc has announced plans for Starlink Wi-Fi installation by 2027, but until then, passengers will need to adapt to the current limitations.

Implications for Travelers

The implications of this service experience are noteworthy, particularly for those who prioritize comfort and connectivity while flying. The cramped seating arrangement poses challenges for obtaining restful sleep, particularly when sharing a row with an uncooperative neighbor. Moreover, the absence of internet access during the long flight can hinder productivity for business travelers who may rely on online resources for work or communication. As such, prospective passengers might need to reconsider their options when booking long-haul flights with Royal Air Maroc, weighing the cabin layout and service delivery against other airlines that may offer a more favorable travel experience.

As reported by insideflyer.com.