Exciting Career Opportunities with Hertz Morocco

Hertz Morocco is actively seeking Customer Service Representatives to join its teams in Rabat and Kenitra, reinforcing its commitment to providing exceptional service to its clients. These positions are ideal for individuals with a Bac+2 or Bac+3 education in fields such as commerce, tourism, management, or business administration, along with proficiency in both French and English.

As a prominent player in the car rental industry in Morocco, Hertz Morocco, a subsidiary of the GBH group, operates in 16 cities across the country, boasting a fleet of over 2,300 vehicles that are regularly updated. The company offers a wide range of vehicle categories, from compact cars to high-end models and SUVs, engaging in various activities such as reservations, fleet management, customer relations, pricing strategies, and operational oversight.

Role and Responsibilities of Customer Service Representatives

The role of a Customer Service Representative involves welcoming and guiding clients throughout the rental process, from understanding their needs to the return of the vehicle. Key responsibilities include:

  • Providing in-person assistance to clients at the agency.
  • Identifying clients' needs and suggesting the most suitable services.
  • Accounting for vehicle availability when making proposals.
  • Recommending additional services based on customer needs.
  • Drafting and finalizing rental agreements.
  • Guiding clients through the various stages of the rental experience.
  • Implementing the company’s loyalty policies.
  • Inspecting vehicle condition upon return.
  • Adhering to established safety and control procedures.
  • Ensuring a high level of customer service to foster brand loyalty.
  • Addressing any issues that customers may encounter.
  • Managing customer complaints and contributing to their resolution.
  • Maintaining meticulous administrative records of all operations conducted.

Ideal candidates should meet the following qualifications:

  • Possess a Bac+2 or Bac+3 in Commerce, Tourism, Management, or a related field.
  • Experience in service-oriented roles, particularly in hospitality, catering, or rental services is a plus.
  • Proficient in essential office software.
  • Comfortable with reservation tools and software.
  • Exhibit strong organizational skills and the ability to work independently.
  • Capable of thriving under pressure and adaptable to varying work hours based on business needs.
  • Excellent administrative follow-up skills.
  • Fluency in both French and English.
  • A valid driver's license is essential for this position.
  • Strong team spirit and collaborative mindset.

Positions are available in both Rabat and Kenitra, and interested candidates are encouraged to send their CVs to recrutement.hertz-maroc@gbh.fr. The email subject line should read "Customer Service Representative – Rabat" or "Customer Service Representative – Kenitra," depending on the preferred location.

As reported by dreamjob.ma.