Exciting Career Opportunities at Foundever in Rabat
Foundever, an international leader in customer relations, is seeking to expand its team by hiring Francophone Technico-Commerciaux for permanent contracts (CDI) at its location in Rabat, specifically within the Arribat Center. This dynamic company specializes in enhancing customer interactions for major enterprises, focusing on improving service quality and boosting commercial performance. Foundever is proudly established in Morocco, offering a structured work environment, tailored training programs for customer service roles, and promising career growth based on skills and performance.
The newly recruited team members will be responsible for providing technical assistance to customers of a leading French telecommunications firm, ensuring a high-quality customer experience. Their core responsibilities will include diagnosing equipment failures, assisting customers with the installation and usage of their devices, and delivering tailored technical advice to meet user needs. Additionally, the role involves identifying issues, proposing appropriate solutions, and ensuring consistent follow-up until resolutions are achieved, all while maintaining high levels of customer satisfaction and adhering to quality service objectives.
Qualifications and Benefits
Foundever is looking for candidates with the following qualifications: a solid background in technical support or assistance, exceptional proficiency in French (both spoken and written), strong communication skills, and the ability to analyze and resolve technical problems effectively. Candidates should also be organized, able to manage priorities, and possess a background in IT, networking, or a related technical field, which would be advantageous. Availability to work 44 hours a week in a rotating schedule of 5 days per week is essential, along with a strong sense of autonomy, rigor, teamwork, and attention to detail.
Selected candidates will undergo a paid training program lasting 11 weeks, followed by ongoing training opportunities to enhance their skills and foster career advancement within the company. Foundever offers numerous benefits, including a permanent contract, a competitive salary with unlimited performance and sales bonuses, private health insurance, transportation for late shifts, access to the company’s social club, and a work environment certified as a "Great Place to Work," which promotes diversity, inclusion, and employee development.
Apply here for this exciting opportunity at Foundever.
As reported by dreamjob.ma.
