Since August 20, 2026, the official Accès Maroc portal, which enables eligible travelers to apply for an electronic visa to Morocco, has been plagued by significant technical difficulties that have hindered the application process. Although the portal remains accessible, allowing travelers to verify their eligibility and, in some cases, initiate their applications, it is during the subsequent stages that users are encountering persistent issues.
Application Process Hurdles
Recent assessments conducted by travel documentation experts from VisasNews and Action-Visas have highlighted that the application form tends to stall after the travel conditions stage. After applicants provide the necessary information to determine their e-Visa eligibility, they receive a confirmation link via email. Following this step, they must validate their details and accept various regulatory conditions pertaining to their stay in Morocco. Typically, after confirming these conditions, users should be directed to the personal information section, which requires them to input their identity and passport details. Unfortunately, for several days now, users have reported that upon clicking the "NEXT" button, the page fails to progress, resulting in an endless loading screen.
A recent test conducted on the morning of August 27 reiterated these concerns, as the same loading issue persisted after agreeing to the travel conditions. The official Accès Maroc user guide corroborates that acceptance of the travel conditions should lead users to the personal information section, thus raising questions about the technical functionality of the portal.
User Experiences and Lack of Official Communication
Traveler feedback has echoed the challenges identified by VisasNews, with many individuals sharing their frustrations on platforms like Reddit. A discussion thread initiated on August 20, 2026, reveals a growing number of users experiencing similar obstacles during their e-Visa applications, particularly at the travel conditions phase. Reports continued to surface, with users confirming that the issue did not resolve even after multiple attempts and using various devices and web browsers. One specific account posted on August 24 detailed a blockage occurring after the verification email was received; the user clicked the link, only to encounter a loading spinner that ultimately failed to display any content. These individual experiences suggest that the technical difficulties are widespread and not confined to particular configurations.
As of now, VisasNews has not received any official updates from Moroccan authorities regarding the nature of these disruptions, whether they stem from maintenance, an update, or another technical incident. The Moroccan Ministry of Foreign Affairs continues to endorse Accès Maroc as the primary platform for e-Visa issuance, and without clear communication from the authorities, determining the root cause of these issues remains elusive.
The ongoing disruption poses a serious dilemma for travelers with imminent departures. Under normal circumstances, express applications are processed within 24 Moroccan working hours, while standard applications take up to 72 working hours. However, these timelines are only applicable once an application is formally submitted, which cannot commence if users are unable to complete their applications. Consequently, travelers experiencing these difficulties are encouraged to start their application process well in advance of their travel date and to persistently attempt to submit their applications until the portal is fully operational again.
For those still unable to successfully apply for an e-Visa, contacting the Moroccan embassy or consulate in their area may provide an alternative pathway for obtaining a consular visa. However, it is crucial to understand that this does not automatically serve as a substitute for the e-Visa, as only the relevant Moroccan diplomatic mission can confirm their ability to process applications based on individual circumstances.
Travelers can find the appropriate diplomatic mission by consulting Morocco’s official directory of diplomatic and consular missions. VisasNews remains vigilant in monitoring the status of the Accès Maroc portal and will provide updates as soon as normal operations resume or official statements from Moroccan authorities are released.
As reported by visasnews.com.
