Join the Team at Sofitel Marrakech Palais Imperial & Spa

The Sofitel Marrakech Palais Imperial & Spa is currently on the lookout for Universal Assistant Managers to bolster its restaurant management team, ensuring the highest quality of service for its esteemed clientele. Nestled in the vibrant heart of Marrakech, this luxurious hotel seamlessly blends traditional Moroccan architecture with the elegance of French design, creating an exceptional hospitality environment.

As a proud member of the Accor group, the Sofitel Marrakech is dedicated to providing outstanding service, exquisite cuisine, and a focus on wellness. The establishment is organized around rigorous international standards regarding guest reception, operational excellence, client satisfaction, and team management.

Key Responsibilities of the Universal Assistant Manager

The role of the Universal Assistant Manager is pivotal in overseeing restaurant operations. This position involves direct participation in service organization, sales tracking, and maintaining the quality of offerings. The Assistant Manager ensures that each sector under their supervision operates smoothly while guiding teams towards achieving restaurant objectives. Key responsibilities include:

  • Facilitating the sale of the restaurant’s services and offerings.
  • Ensuring efficient organization of operations before, during, and after each service.
  • Guaranteeing the quality of services provided to guests.
  • Ensuring the team adheres to the established service standards.
  • Coordinating with relevant teams to maintain the quality of dishes served.
  • Monitoring the smooth operation of various departments under their responsibility.
  • Overseeing service execution and intervening promptly in case of any issues.
  • Leading the restaurant brigade and ensuring effective coordination among team members.
  • Creating and maintaining a professional and constructive work atmosphere.
  • Guiding team members in improving service quality and practices.
  • Participating in monitoring client satisfaction and promptly addressing requests.
  • Contributing to sales growth through a solid understanding of the restaurant's offerings.
  • Ensuring compliance with the establishment’s internal procedures.
  • Upholding applicable labor legislation within the department.
  • Communicating important information to teams and management.
  • Participating in the daily management of operational priorities within the restaurant.

The ideal candidate will possess a remarkable sense of hospitality and interpersonal skills, along with a developed commercial acumen. They should be adept at understanding client expectations and providing tailored responses. A proactive approach in handling requests and unforeseen situations is essential, as well as strong organizational and coordination skills. Candidates should also be capable of leading and motivating a restaurant team while maintaining a professional appearance that aligns with high-end hospitality standards. Proficiency in Windows and major computer tools is required, alongside fluency in the local language and a professional level of English, with knowledge of a third language being an advantage.

Interested candidates are encouraged to submit their application to the Human Resources Department via email at Doha.ARRADI@sofitel.com. Please ensure that the email subject clearly states the position title: Universal Assistant Manager.

As reported by dreamjob.ma.