The 7/24 mobile application from the Société régionale multiservices Casablanca-Settat (SRM) has resumed operations after a temporary outage. This innovative platform allows users to conveniently consult and pay their water and electricity bills remotely. Currently, the service is exclusively available to the Greater Casablanca area, which accounts for 2.9 million of the 5.2 million contracts managed by the company across the region.
Access to a Digital Service Restored
The mobile application 7/24 is now accessible to users once again. According to the information released by the SRM, the technical infrastructure of the app has been bolstered to enhance service reliability. The restoration of this platform enables customers to view their water and electricity bills and make online payments. Additionally, several features related to contract management and tracking administrative procedures have also been reinstated. This app plays a crucial role in the digitalization of water and electricity distribution services, aiming to empower users to conduct certain operations without the need to visit physical agency locations. By providing a seamless online experience, the SRM is taking significant steps towards modernizing its services and improving customer satisfaction.Core Features: Bills, Contracts, and Complaints
Beyond just bill payments, the 7/24 application offers a suite of services designed to facilitate interactions between SRM and its clientele. Users can monitor their consumption, review their contracts, and submit requests for subscription or cancellation. The platform also allows for incident reporting, complaint submission, and tracking the progress of their requests remotely. These features can greatly simplify communication with the service manager, particularly for routine operations that do not require physical intervention. However, the effectiveness of these tools is contingent upon the reliable availability of the platform and the customer service's ability to process requests promptly. The announced technical enhancements address the critical need for continuous digital services, especially when it comes to accessing bills, making payments, or reporting issues related to water or electricity supply. Despite the restoration of the app, its access remains geographically limited. Currently, only customers in the Greater Casablanca region can utilize this service. This area encompasses 2.9 million water and electricity contracts, representing nearly 56% of the total 5.2 million contracts managed by SRM Casablanca-Settat. This discrepancy highlights the gap between the app's current coverage and the overall operational scope of the regional company. For customers located outside the Greater Casablanca area, access to the digital functionalities of 7/24 will remain dependent on the service's expansion throughout the entire regional territory. The SRM has indicated that a project to extend the application to cover the entire region is in the works, with the aim of enabling all customers to benefit from the digital services offered by the platform. However, no specific timeline for deployment has been provided, leaving the details regarding the implementation of this expansion still to be clarified. The challenge does not solely revolve around broadening the geographical coverage of the application; it also encompasses ensuring reliable and continuous access to the services offered, catering to a clientele spread across the Casablanca-Settat region.As reported by levert.ma.
In anticipation of the application's expansion, the SRM has made available another contact channel for all its clients: its Customer Relationship Center, reachable at **05 22 31 20 20**. This service is advertised as being available **24 hours a day, 7 days a week** for information inquiries, incident reporting, and complaints. This phone service thus serves as the primary recourse indicated by the company for users who cannot access the app's functionalities or seek remote assistance. The restoration of 7/24 marks a return of digital services for clients in Greater Casablanca. The next announced step is its rollout across the entire region, aimed at reducing disparities in access to these tools among the different territories served by SRM Casablanca-Settat.
