Foundever's New Hiring Initiative for Customer Advisors

Foundever, a prominent international group specializing in customer relations, is embarking on a recruitment drive for Customer Advisors in inbound call reception at its Casanearshore site in Casablanca. This initiative is aimed at enhancing its B2B service offerings and is particularly attractive as it offers permanent contracts (CDI) starting from the very first day of training.

The role of the Customer Advisor is pivotal within Foundever, as it involves engaging with clients to identify their needs and provide tailored solutions. The responsibilities of the position encompass effectively handling incoming calls, diagnosing customer issues, and ensuring a high level of satisfaction and loyalty through quality service. Additionally, successful candidates will have commercial responsibilities, including the potential to recommend additional sales that align with client needs.

Key responsibilities include but are not limited to:

  • Receiving and managing incoming calls from clients.
  • Listening to customer requests and accurately identifying their needs.
  • Diagnosing various situations encountered during interactions.
  • Providing precise and suitable solutions to customer inquiries.
  • Ensuring comprehensive support while prioritizing customer satisfaction and retention.
  • Proposing additional sales when relevant to the identified needs.
  • Adhering to established processes and procedures for the project.
  • Utilizing internal tools effectively to manage requests.
  • Communicating insights that could improve service quality.
  • Meeting defined qualitative and quantitative objectives.
  • Contributing to the achievement and exceeding of set goals.

The ideal candidate for this role should possess a minimum of a high school diploma (Bac or equivalent) and demonstrate a strong command of French, both spoken and written. A good sense of customer service, commercial acumen to identify additional sales opportunities, proficiency in using computer tools, and excellent listening skills are crucial attributes. Moreover, candidates should exhibit diligence, punctuality, and a strong sense of commitment and responsibility.

Foundever is committed to providing several benefits for its new hires, including:

  • A permanent contract from the first day of training.
  • Fully paid training.
  • A compensation package that includes a fixed salary along with performance, technical, and sales bonuses.
  • Health insurance and social coverage.
  • Transportation services.
  • Access to relaxation areas and various internal activities.

For those interested in seizing this opportunity, applications can be submitted through the provided link. Don't miss the chance to join a dynamic team at Foundever and further your career in customer relations.

As reported by dreamjob.ma.